FAQ

Frequently Asked Questions – Zafrime

1. Where is Zafrime located?

We are a 100% online store, based in Portugal , dedicated to bringing the richness of African fashion to the entire country and the world.

2. Do you ship nationwide? And abroad?

Yes! We ship to all of Portugal and also to most countries in Europe , Africa , America and other regions. See our Shipping Policy for more details.

3. What is the delivery time?

The average delivery time varies between 7 to 20 working days in Portugal, depending on the product.
After shipping, you will receive a tracking code by email.

4. How can I track my order?

Once your order is shipped, you will receive an email with the tracking code and the link to follow the status of your order in real time.

5. Are the products made to order?

Some items are made or customized to order. This will be indicated on the product page. In these cases, processing times may be longer .

6. Can I exchange or return a product?

Yes! We accept returns and exchanges within 14 days of receipt, as long as the product:

  • Have not been used

  • Be in perfect condition

  • Be returned in original packaging

Check our Exchange and Refund Policy .

7. What payment methods are available?

We accept:

  • Credit cards (Visa, Mastercard, American Express)

  • PayPal

  • Google Pay, Apple Pay

  • Other safe local methods

All payments are secure and encrypted .

8. Do the products have standard sizes?

We offer a size chart for each product to help you choose the ideal one.
If you have any questions, please send us a message before finalizing your purchase.

9. Are the accessories handmade?

Yes! We value craftsmanship and many of our accessories are handmade by African artisans using authentic and sustainable materials.

10. How can I contact Zafrime?

You can contact us by email:
📩 support@zafrime.com

We respond within 24 business hours .

Didn't find your question?

Send us a message! We are always available to help and ensure the best possible experience.