Returns

At Zafrime , we want to ensure your shopping experience is positive and transparent. Therefore, we offer the possibility of exchanges or refunds in certain situations, according to the criteria below.

⏳ Application Deadline

You can request an exchange or refund within 14 days of receiving your order .

✅ Conditions for Exchanges and Refunds

For your request to be accepted, the product must:

• To be in perfect condition , with no signs of use.

• Not to have been used, washed or altered.

• To be returned in the original packaging , with all labels intact.

⚠️ Exclusions

The following products are not eligible for exchanges or refunds :

• Customized or made-to-order items

• Products damaged due to use.

• Items returned outside the 14-day period

🔄 Exchanges

If you wish to exchange a product for a different size, model, or color (subject to availability), simply follow the same return process and indicate the desired item.
Note: the customer is responsible for the return shipping costs, unless Zafrime makes a mistake.

💳 Refunds

After receiving and inspecting the returned product, we will process the refund using the original payment method within 7 business days .
You will receive a confirmation email as soon as the refund is processed.

📝 How to Proceed

To initiate an exchange or request a refund:

📧 Send an email to: zafrimeafro@gmail.com
Includes:

• Order number

• Full name

• Reason for exchange or return

• Product photo (optional, but recommended)

We will respond with detailed return instructions .

Important Notes

• Products returned without prior email notification will not be accepted .

• We recommend shipping with a tracking number to ensure a secure return.

• We are not responsible for lost or damaged products returned without proof of shipment.